You'll hear from us in three places:

• An on-screen confirmation with your order number, right after checkout
• A confirmation email with your order summary, billing details, and what to expect next
• A WhatsApp message to your registered number with the same

If the email hasn't arrived within 10 minutes, check your spam folder. Still nothing? WhatsApp us from your registered number, and we'll resend it.

If your payment was deducted but you didn't see a confirmation screen, don't re-order. Write to us first, and we'll look into it for you.

Most orders are dispatched within 24-48 hours and delivered within 3 to 5 working days. We'll let you know once yours is on its way.

During sale periods or unexpected circumstances, it may take a little longer. We'll keep you posted.

Yes, we ship to all serviceable pin codes across India.

Reach out to us at hello@eitherand.com or WhatsApp us at 8448969057 as soon as you can. The sooner, the better.

If your order hasn't been packed yet, we can change anything. Once it's shipped, we can update most details, but the pincode is locked in at that point.

Once an order is confirmed, changes to the details aren't possible. If you get in touch before your order is picked up,  we can cancel it for you. Email us at hello@eitherand.com or WhatsApp us at  8448969057. The sooner, the better.

Two ways:

• The tracking link will be sent to your email and WhatsApp the moment your order ships. Tap it for live status, location, and expected delivery date
• The Track My Order page on our website. Enter your order number and registered email or phone number for all the tracking information you need.

First, check your tracking link. Most delays resolve within 24-48 hours on the courier's end.

If tracking has been stuck for more than 48 hours, or your delivery window has passed more than 2 business days, WhatsApp us your order number. We'll follow up with the courier and get back to you the same day.

Should a parcel be lost in transit, we'll send a replacement or issue a full refund, whichever you'd prefer.

Shipping is free on all orders across India. No minimums, no conditions.

We accept returns within 7 days of delivery. If something isn't right, we want to make it right. Get in touch within that window, and we'll guide you through it.

Visit our returns and exchanges page, or reach out to us at hello@eitherand.com or WhatsApp us at 8448969057 within 7 days of receiving your order. Share your order details and reason for return, and we'll take it from there.

To be eligible for a return, the bag must be in the same condition as you received it, that is, unused, tags intact, in its dust bag, and back in the original box. Products that show signs of use or are missing their packaging may not qualify.

Once your return reaches us and passes our quality check, your refund is processed within 5 to 7 business days. You'll be notified at each stage.

Prepaid orders: refunds go back to your original payment method.

Cash on delivery: we'll ask for your bank or UPI details over WhatsApp and process the refund within 5 to 7 business days.

Yes, get in touch at hello@eitherand.com or WhatsApp us at 8448969057 and we'll check what's available and sort it out for you.

This shouldn't happen, but if it does, we'll make it right. Share clear photos of the damage, an unboxing video and your order number within 48 hours of delivery via WhatsApp or email. We'll arrange a free reverse pickup, inspect the bag, and either ship a replacement or issue a full refund if one isn't available.
Every bag is quality-checked before it leaves us. But if something slips through, it's on us.

Reach out within 48 hours of delivery with your order number, a clear photo and an unboxing video of what you received. We'll arrange a free reverse pickup and dispatch the correct product as a priority. You won't pay anything extra.

We'll keep you updated via email and WhatsApp at every step. You can also track your return status anytime on our Returns & Exchanges page.

Back in its dust bag when it's not on your shoulder. A soft dry cloth handles everyday upkeep. For light marks, a slightly damp cloth followed immediately by a dry one does the job.

A few things that'll keep it looking its best:

• Keep it away from prolonged sunlight and humidity
• Don't machine wash, tumble dry, or dry clean
• Watch for colour transfer from dark raw denim, especially on cream and khaki colourways
• Don't overload it. Overstuffing strains the structure over time

Water-resistant, not waterproof. Light rain or a few splashes won't damage it, just wipe it dry when you can.
Prolonged exposure to rain or heavy moisture isn't recommended. The material can lift at the edges if it stays wet, and water marks on lighter colourways can be difficult to fully remove.

We accept all major credit and debit cards, UPI, net banking, and cash on delivery on eligible pin codes. All available options will be visible at checkout.

Completely. Our website uses secure, encrypted payment gateways. Your transaction details are protected at every step. We don't have access to your card or banking information.

This occasionally happens due to a network timeout. Your bank deducts the amount before the order goes through on our end. It's automatically reversed within 5 to 7 business days, with no action needed from you.
Don't re-order until you've checked with us. WhatsApp us your registered email or phone number and we'll confirm whether your order went through. If it didn't, we'll guide you from there.

Yes. EMI is available on most major credit cards and select debit cards for orders above ₹3,000. Available plans, tenures, and any no-cost EMI offers will show up at checkout once you enter your card details. Eligibility depends on your bank and card.

No. Every transaction is processed securely through our payment gateway. Your financial information stays yours.

Every Either/And bag comes with a 12-month warranty from the date of purchase. We stand behind what we make, and if something isn't holding up the way it should, we want to know.

Manufacturing defects like structural issues or components that fail under normal use. If that happens, we'll repair or replace it at no charge.

What it doesn't cover is a bag being lived in. Some changes are part of that:

• Surface scratches, stains, colour transfer, and hardware that softens over time
• Peeling, cracking, or fading that comes with age or environmental exposure
• Water damage, humidity, contact with heat, chemicals, sanitisers, or perfumes
• Damage from mishandling, improper storage, pets, or sharp objects
• Repairs done outside of Either/And
• Slight variation in colour, texture, or stitching. 

Not sure if something's covered? Write to us anyway. We'd rather look at it with you than have you wonder.

Email us at hello@eitherand.com or WhatsApp us at 8448969057 with your order details and a photo or description of the issue. We'll take it from there.

Good to know before you write in:

• Have your invoice handy, we'll need proof of purchase
• Warranty stays with the original purchaser and isn't transferable
• Repair timelines depend on material availability. We'll give you a realistic estimate and keep you updated

We want to hear from you! Good, bad, or somewhere in between. Reach us at hello@eitherand.com or WhatsApp us at 8448969057. Every note gets read.

Monday to Friday, 9:30 AM to 6:00 PM. We're closed on weekends and public holidays. If you get in touch outside these hours, we'll get back to you on the next working day.