Refund policy

Exchanges & Returns

If something isn't working—the size, the colour, the fit of it in your life—we'd love to help you find what does. Get in touch at support@eitherand.com or WhatsApp us at 8448969056 within 7 days of receiving your order, and we'll check availability and sort out an exchange.

If you'd like to return instead, we accept returns within 7 days of delivery. To be eligible, the bag needs to come back in the same condition it left, including:

• Unused.

• Tags intact.

• In its dust bag.

• In the original box alongside other packing material.

• Products showing signs of use or missing their packaging may not qualify.

To start a return, visit our Returns & Exchanges page or reach out at support@eitherand.com or WhatsApp us at 8448969056. Share your order details and reason for return, and we'll take it from there.

Damaged Products

Received something damaged or not what you ordered? Share clear photos, an unboxing video, and your order number within 48 hours of delivery. We'll arrange a free reverse pickup and either send a replacement or issue a full refund—whichever you prefer.

Changes & Cancellations

Once an order is confirmed, changes to the details aren't possible. If you need to cancel, get in touch before your order is picked up and we'll sort it out. Email us at support@eitherand.com or WhatsApp us at 8448969056. The sooner, the better.

Refunds

Once your return reaches us and passes our quality check, refunds are processed within 5–7 business days. You'll be notified at each stage.

Prepaid orders are refunded to your original payment method. For cash on delivery orders, we'll ask for your bank or UPI details over WhatsApp and process the refund within the same timeframe.