WARRANTY POLICY

Warranty

Every Either/And bag comes with a 12-month warranty from the date of purchase. If something isn't holding up the way it should, we want to know.

The warranty covers manufacturing defects: structural issues or components that fail under normal use. At our discretion, we'll repair or replace it at no charge.

What it doesn't cover is a bag being lived in. Some changes are part of that:

• Surface scratches, stains, colour transfer, and hardware that softens over time.
• Peeling, cracking, or fading that comes with age or environmental exposure.
• Water damage, humidity, contact with heat, chemicals, sanitisers, or perfumes.
• Damage from mishandling, improper storage, pets, or sharp objects.
• Repairs done outside of Either/And.
• Slight variation in colour, texture, or stitching.

Claiming Warranty

To make a claim, email us at support@eitherand.com or WhatsApp us at 8448969056 with your order details and a photo or description of the issue. We'll take it from there.

Good to know before you write in:

• Have your invoice handy—we'll need proof of purchase.
• Warranty stays with the original purchaser and isn't transferable.
• Repair timelines depend on material availability. We'll give you a realistic estimate and keep you updated.
• Replacements may differ slightly from the original as finishes and fabrics evolve. We'll always tell you what to expect.
• The 12 months run from your original delivery date and don't reset after a repair or replacement.